Quality and Regulations.

As a care service provider, N. Notaro Homes Ltd are regulated by The Care Quality Commission (CQC) the independent statutory regulator of health and adult social care in England.

CQC began operating in April 2009 when it replaced the then regulatory body, Commission for Social Care Inspection (CSCI)

The CQC inspect care homes on a regular basis through unannounced inspections. Each of the 12 provisions of care across Notaro Care Homes are visited at least once a year and thoroughly inspected to ensure each home is achieving the regulated outcomes. On completion, they compile a detailed report on the home which is then made public. These reports indicate the homes compliance with the Fundamental Standards which relate to the 28 regulations contained in the legislation governing our work.

In addition to the annual assessment by the CQC, Notaro Care Homes are committed to making sure each home meets our own exacting standards together with the fundamental standards.

Notaro Care Homes employ a full-time Quality Performance Manager to ensure that quality care is delivered to the highest standard always. A rigorous quality performance system is embedded throughout our group and is used to perform thorough monthly audits, bi-monthly quality performance inspections and annual surveys. We always monitor and inspect the homes against each of the fundamental standards to ensure that best practise becomes standard across our group.

List of Fundamental Standards

Below is a list of the fundamental standards, the standards are set against minimum expectations to anyone within the UK receiving care.

• Care and treatment must be appropriate and reflect service users’ needs and preferences.

• Service users must be treated with dignity and respect.

• Care and treatment must only be provided with consent.

• Care and treatment must be provided in a safe way.

• Service users must be protected from abuse and improper treatment.

• Service users’ nutritional and hydration needs must be met.

• All premises and equipment used must be clean, secure, suitable and used properly.

• Complaints must be appropriately investigated and appropriate action taken in response.

• Systems and processes must be established to ensure compliance with the fundamental standards. • Sufficient numbers of suitably qualified, competent, skilled and experienced staff must be deployed.

• Persons employed must be of good character, have the necessary qualifications, skills and experience, and be able to perform the work for which they are employed (fit and proper persons requirement).

• Registered persons must be open and transparent with service users about their care and treatment (the duty of candour).

Each care home on our website contains the latest CQC inspection report, for your perusal. Or to find out more about the CQC please follow the link www.cqc.org.uk