COVID-secure visiting guidelines update for Notaro Care Homes

We feel that our current visiting practice is providing a Covid-secure way of enabling you to visit your loved ones.

By having one designated person and following the ‘Hands, Face, Space’ guidance, we believe we can continue with our designated indoor visiting areas, along with window visits and video calls.

The Booking systems and arrangements will continue as prior to this lockdown.

The recent press release stated; “All care home residents in England should be allowed to receive visits from their family and friends in a COVID-secure way – with social distancing and PPE – following new guidance to be used while national restrictions are in place from Thursday 5 November.”

Options for safe care home visits in line with the guidance could include:
  • visits using COVID-secure visiting areas/pods with floor to ceiling screens and windows where the visitor and resident enter through different entrances, are separated by screens and visitors do not need to enter or pass through the care home
  • visits at windows, where the visitor doesn’t need to come inside the care home or where the visitor remains in their car, and the resident is socially distanced
  • outdoor visits with one other person – visitors can meet outside with a loved one, in areas which can be accessed without anyone going through a shared building
  • further support for virtual visits, encouraging the use of video calls

Plans are currently being developed to allow specific family and friends to visit care homes supported by testing. A sector-led group is overseeing the development of these plans with trials set to begin later this month.

We are hopeful that the planned trials are a success; as this has the potential to be a real turning point for everyone.

We would like to thank once again all of our residents’ families and friends for their understanding, patience and support throughout this challenging period. The support shown for our dedicated staff teams is hugely appreciated.

** Download our updated visiting policy and protocols;